Privacy Policy
Last updated: 1 October 2026
Through the Disconnect is a publication of:
Pauline Carr Collective Pty Ltd (ABN 86 698 150 962).
We care about your privacy and want you to understand what information we collect, why we collect it and what happens to it when you visit our website, join our mailing list, contact us or take part in one of our learning experiences.
This Privacy Policy explains how Pauline Carr Collective Pty Ltd, trading through Through the Disconnect, handles personal information.
What information we may collect
The information we collect depends on how you interact with Through the Disconnect.
It may include:
your name and email address
information you provide when joining our mailing list or accessing a free resource
information you provide when contacting us
information associated with registering for or participating in a course or other learning experience
purchase and transaction information
information about how you use our website, emails and learning platforms
technical information such as your device, browser, IP address and website activity, where collected through analytics or similar technologies.
Because Through the Disconnect publishes education about ADHD and related experiences, you may sometimes choose to share information about your health, neurodivergence, diagnosis or personal experiences when communicating with us or participating in learning activities.
We don't ask you to provide more sensitive personal information than is reasonably necessary for the interaction you're having with us.
How we collect information
Most of the personal information we receive comes directly from you.
For example, you might provide information when you:
subscribe to emails
access a free resource
purchase or enrol in a course
complete information within a learning platform
contact us by email or through the website
respond to a survey, form or other optional activity.
Some information may also be collected automatically when you use our website or learning platforms, including through cookies, analytics and similar technologies.
How we use your information
We may use personal information to:
provide resources, courses and other learning experiences you've requested
manage enrolments and purchases
communicate with you about something you've requested or purchased
send emails you've chosen to receive
respond to questions or enquiries
operate and improve our website and learning experiences
understand how people use our website and content
measure the effectiveness of our communications and advertising
maintain the security and operation of our services
meet our legal and administrative obligations.
We don't sell your personal information.
Email communication
If you choose to join our mailing list, download a resource that includes email communication, or otherwise opt in to hear from us, we may send you educational content, updates and information about Through the Disconnect.
You can unsubscribe from marketing emails at any time using the unsubscribe link included in those emails.
We currently use MailerLite to help manage email subscriptions and communications.
Courses and learning experiences
Our online learning experiences are delivered using LearnWorlds.
If you enrol in a course or other learning experience, information needed to create and manage your account, provide the learning experience and record relevant activity may be processed through LearnWorlds.
Some learning activities may invite personal reflection. Where a reflection is designed only for your own thinking, we'll make that clear where appropriate. If information you enter is submitted to or stored by a platform rather than remaining solely with you, we aim to make that clear too.
Payments
Payments for paid products or learning experiences are processed through third-party payment providers.
We currently expect to use Stripe for payment processing through our learning platform. Payment providers process payment information according to their own privacy and security practices.
Through the Disconnect does not need to receive or store your complete payment card details in order to process a purchase.
Website, analytics and advertising
Our website is hosted using Squarespace.
We may use analytics and advertising technologies, including Google Analytics and tools provided by Meta, to understand how people find and use our website, evaluate our content and advertising, and improve what we provide.
These technologies may collect information about your browser, device and interactions with our website and may use cookies or similar technologies.
Where required, we'll provide appropriate choices about the use of cookies and similar technologies.
The services we use
Running Through the Disconnect involves using trusted third-party services to provide different parts of the experience.
These may include services for:
website hosting
email communication
online learning
payment processing
analytics
advertising
video or media hosting
secure business administration and data storage.
These providers may process personal information on our behalf or receive information necessary to provide their services.
Their handling of information is also governed by their own privacy policies and applicable laws.
Overseas processing
Some of the technology providers we use operate internationally or store and process information outside Australia.
This means personal information may be processed or stored in countries other than Australia, depending on the infrastructure and service providers involved.
We choose established service providers and take reasonable steps appropriate to our business to protect the personal information we handle.
Keeping information secure
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
No method of transmitting or storing information online can be guaranteed to be completely secure, but we use reputable service providers and appropriate security practices for the nature of the information we handle.
How long we keep information
We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, for legitimate business and administrative purposes, or where we're required to retain it by law.
When information is no longer reasonably required, we may delete it or take reasonable steps to de-identify it.
Accessing or correcting your information
You can contact us if you'd like to ask what personal information we hold about you or request that inaccurate or out-of-date information be corrected.
Depending on the service involved, you may also be able to update some information directly through your account or subscription settings.
Questions or concerns about privacy
If you have a question, concern or complaint about how we've handled your personal information, please contact us.
We'll take your concern seriously and aim to respond within a reasonable period.
Email: hello@throughthedisconnect.com
Pauline Carr Collective Pty Ltd
ABN 86 698 150 962
Australia
If you're not satisfied with how a privacy matter has been handled and the Australian Privacy Act applies to the matter, you may also be able to contact the Office of the Australian Information Commissioner (OAIC).
Changes to this policy
Through the Disconnect will continue to evolve, and the services and technology we use may change over time.
We may update this Privacy Policy when our practices change. The current version will always be published on this website, with the date of the latest update shown at the top.